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Guarantee & Returns

Order Guarantee and Refund Policy

If you are not satisfied with you order please call us immediately on 09 820 7800. Our refund policy is such: If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We do not provide a refund if you have changed your mind about a particular purchase so please choose carefully.

Any damaged goods should be notified by calling us on 09 820 7800 within 48 hours of receiving your order. We will replace immediately if any goods are damaged during delivery.
Replacement items are subject to availability, and if we do not have that particular item stocked we will keep you informed as to when delivery will be made.
Please ensure all damaged goods are returned to SPCA Pet Club in their original and unused condition, with their original packing within 7 days of receipt of delivery.

Delivery Address:
SPCA Pet Club
6B Puriri Street, New Lynn
Auckland 0600

We will refund you in the method you paid.